Canadians experience long wait times with Passport Canada, leading to widespread dissatisfaction. The Government has promised changes to expedite the process. Despite pandemic-related delays, Passport Canada claims it has returned to its usual ten or 20-business-day delivery standard, but it does not guarantee service speed for in-person or phone interactions. Reports indicate poor customer service, with urban dwellers often waiting hours to interact with a representative. Despite the agency's commitment to process 90% of mail-in applications within 20 days, the reality usually exceeds this timeframe. The government has yet to allow online applications due to system vulnerabilities.
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